Does Dana/Spicer honor customer warranties? No process or contacts listed online.
#1
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Joined: Jul 2024
Posts: 62
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From: NWRockies
Year: 97
Model: Cherokee (XJ)
Engine: 4.0
Does Dana/Spicer honor customer warranties? No process or contacts listed online.
Wow Dana provided excellent customer service on my issue. I don't think I can delete this thread so I am updating it.
Sadly Dana didn't actually follow through with what they promised.
Sadly Dana didn't actually follow through with what they promised.
Last edited by SimpleDad; 10-16-2024 at 02:40 PM. Reason: Dana didn't honor their word
#2
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Junior Member
Joined: Jul 2024
Posts: 62
Likes: 19
From: NWRockies
Year: 97
Model: Cherokee (XJ)
Engine: 4.0
I'm bummed. I managed to reach someone at Dana. They said they were shipping out a replacement axle shaft and would send me a tracking number. I was stoked and updated my original post that I had gotten help. It's now been 20 days with no tracking number and they've ghosted me and my emails asking for a status. I waited thinking maybe the storms impacted them but they'd have an auto reply set at least by now if that was the case.
So now I have to buy another axle shaft and don't want to spend another $300 on Dana seeing as they don't honor their warranty. Can anyone recommend someone else? What's people's opinion on USA Standard Gear's chromoly? It uses the Dana u-joint but the warranty would go through USA Standard Gear so hopefully they will honor it if there's an issue.
So now I have to buy another axle shaft and don't want to spend another $300 on Dana seeing as they don't honor their warranty. Can anyone recommend someone else? What's people's opinion on USA Standard Gear's chromoly? It uses the Dana u-joint but the warranty would go through USA Standard Gear so hopefully they will honor it if there's an issue.
#4
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Joined: Jul 2024
Posts: 62
Likes: 19
From: NWRockies
Year: 97
Model: Cherokee (XJ)
Engine: 4.0
Thanks for posting that. It's good to hear. Think I will go that route. Do you know if I can mix and match? I already have L/R Danas and only the drivers side came bad.
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