1hotboat

At the cost of the lift it should be right don't you think? Not my battle but still you buy a product for about 2 grand it should be right. If you buy it second hand then sure buy all means make it work...and you are 100% right 5 min to fix it, so if he mods. the cross member and a bolt pulls thue the new hole then the warrenty is done.this is a long arm set up the cross member is a key tie in.

MallCrawlXJ

to everyone-why should the OP have to modify his $2000 kit?

should be right in the first place, or the problem should be fixed in a timely matter.

i too would get frustrated......they have enough time to take your order and send out bunk parts, they should have the time to make it right.

i ordered a track bar and drop brkt from them (rc) a few weeks ago and it showed up all scratched and the heim joint is the biggest piece o crap i have ever seen. the box it came in was perfect, so it had to have left rc all scratched up. i personally didnt care much cuz its gonna get scratched anyways, but was disappointed none the less.

i ordered a new qa1 chromo heim joint so i dont die with this turd that they gave me. i wont be buying from them again, i can assure you that. just zero qualty in my eyes. (you get what you pay for)

96_xj

To the OP.

Give Jason a call. He is an easy and great guy to work with. I do it for all my ordering. I know on my cross member I had to use a ratchet strap for the holes to line up but they lined up.

anyways just give him a call. he will help you and work with you. being polite is the biggest key.

I work in customer service at a call center, if you are nice I will help you out and give everything I possibly can, if you are rude and feel entitled (it comes down to tone of voice and dialect) then I dont feel as inclined to help and often times wont. plain and simple. just be nice about it when you call

t00xjic

O well ill drill holes if something happends then ill go to a different company since I sent an email to they're customer service and no response . Awesome!!!! .. thing that gets me is I order it they are on back order okay fine but they still instant transferred the 2k from my bank account I called a week later o just 2 weeks call back two weeks o ill be done in 2 days etc etc got jerked around didn't get it till a month later lol .. they shouldn't of instant transferred the money if it was gonna ship for another month atleast .. but yeah still no response so its whatever...... dam you RE for closing a week before I bought my stuff

jeepxj19

Once again why didnt u just call them? Obviously an email is going to take some time to get a response but a phone call gets one right away. And naturally they are going to take ur money right away, they arent going to build kit and then have a person change their mind, then they are stuck with a kit that is going to sit, which will waste storage space, materials, and their time and money.

BLKXJ 96

What if the Jeep is bent and not the crossmember?

Im willing to bet that that crossmember will fit six different ways on six different jeeps, and if its so hard to get ahold of them over this.....What makes you think the "Warranty" is going to be any better. It sucks that this happend and I hope it works out.

chaseg

Didn't look bad to me. drill it,bolt it, wheel it! Stop cryin nothing ever fits 110% right

chase gentry

BigMatt

To the OP, jasons on vacation talked to him last friday when i ordered my lift. He's a nice guy and doesnt need you're crap, just because youre pissed at your jeep doesnt mean you can blame anyone else. We've all been there in one way or another man up and do something about it, keep calling or find another way to fix it dont be a sour little girl about the situation.

clayton3854

iv dealt with RC for almost all my after market parts only issues iv ever had with them was the upper tie rod trac bar mount and jason himself has sent me a replacemt free of charge at least 4-5 times he is a great guy to deal with and will help you out anyway he can as long as your not rude and nto trying to screw them, again how do you not know its not the unibody on your jeep? the slightest fender bender could bend your frame with it being a unibody. again drill it out a bit? if your so worried about "voiding your worrenty" then why did you purchase a jeep and a lift kit? your going to damage **** your going to break **** welcome to the world of wheeling a lifted vehicle. iv never dealt with a company with as good customer service as RC and jason is a huge part of that, if your gonna bash someone on here esp a vendor who gives members a discount and who can clearly read everything your saying about him. id ignore you as well when you run your mouth like that and act like everything is owed to you, im sure non of the emails you sent were respectful. i bet all you did was bad talk the company and jason himself. maybe grow a set and act like a big boy and call RC and talk to a live person. not a single 4x4 company iv ever emailed has emailed me back, they get so many ppl who dont know what there talking about email them and so much spam. thats why some companys like rustys dont even have an email address on there site for its harder to email back n forth then it is to talk to a live person and get immeidiate feedback so call them they will pick up and help you even though after everything iv heard you say they shouldnt. if you dont wanna take that route then stop crying buy a drill and round the hole out a little bit.

t00xjic

should fit 110% spend 2 grand and its not 110% dam then, and my jeeps not bent lol

96_xj

take the advice calm down and call them.

they are great ppl you just have to be polite everyone that has given you the advice to call them has delt with them. Ihave delt with them as well. and continue too. i have nothing but good things to say. so....


until you call them i would refrain from ranting in this thread and rebuttling the comments made....

just call them

96_xj

here is a little side story for you as well.

when I raced Downieville All Mountain World Championships i relied soly on my equipment but on day 2 (downhill portion) I had my big ring break:



that is not something that is suppose to happen.... so i looked up their warranty information and shot off an email as i was on vacation and just relaxing. after a few days I still had not received a responce so I called up, informed them of what was going on and they kindly let me know that they will take a look at it they just are a tad bit understaffed due to the racing season right now.


I said no worries and waited. When I got my email back they not only addressed me by personally appologizing for the situation but offered to look into upgrading not just the big ring but all 3 chain rings free of charge.


moral of the story is, it may take a bit of time to be contacted online but a simple 5 minute phone call got me the answers i needed and in the end since I was nice to them they were nice to me.

jeep bandit

How does that even happen?

Sent from my mind using the rusty stock leafs off my xj.

duffman5001

I agree that the OP is justified to be upset. If they can't respond to emails they shouldn't have an email address to contact ( like rusty's) It is called customer service, not customer diservice. Haven't you all heard "the customer is always right"? Especially in a retail market such as aftermarket goods... If you have any kind of marketing experience you should know that a disatisfied customer will tell many times more people about a bad experience then a person that had a GOOD experience will tell others about the good service they received. Plain and simple... He shouldn't be getting reamed for voicing his opinion and experience in the "chat" section. Those of you pointing fingers and calling him names need to grow up yourselves and realize that YOU are not the ones that just shelled out 2 grand for an inferior product. It's easy to act tough behind a computer screen.. Just sayin... OP- hope you get it worked out!

jeep bandit

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