Well that's pretty ****ed up . I don't question your knowledge in this department. But I still don't pay for services never rendered .

 

Anytime a scan tool is hooked up to your vehicle, you're charged. If you choose to get your vehicle fixed, this fee is usually waived. If you knew the amount of people who choose to use a mechanic as their own diagnostic tool, never expecting them to fix it, but simply tell them what's wrong with their vehicle so they can personally fix it, you'd understand these charges. You're paying for someones knowledge. Want to bet the dealership offered to fix what was wrong with the OPs vehicle, but they denied the repair?

 

as someone who is paid to work on vehicles, you're paying if i'm working on your car. your car having issues doesnt magically give me my time back. will i offer up advice to try and help you out? sure, because i'm not a dick. but i'm also not working for unicef.

 

What a crock. There's plenty of chumps to rip off. Don't troll this forum for marks.

 

.

 

so what is it that you do for a living, and when can i come by and take advantage of the freebies that you're perfecty willing to hand out?

 

^ I 100% agree with the above comment.

 

False. I have worked at a couple dealerships and have always worked flat rate. The only people that work hourly are the lube kids and the ones that park cars. If I am working on your car, I expect to get paid.

 

Did they tell you what it will take to fix it? I would expect to get paid if I was working on your car but if the fobs couldn't be programmed I would at least diag it and let you know why so you didn't feel ripped off. What kind of car?

 

Theirs no way in hell I will disclose my occupation to the likes of you. My union brothers and I have a bit more class.

 

lol.. says the guy who expects everyone else to work for free.

 

Like I said before, I'm not gonna pay for a failure.

 

whoa fellas.. lets look at this reasonably..

Ok.. so the OP purchased 2 fobs.. and there was a problem with his vehicle that prevented it from communicating.. this took 20 minutes..

The shop should have offered to diagnose and repair the issue.. if not.. the OP owes a half hour labor rate... and he could possibly return the fobs to the dealership if they are still in "new" condition... IF he purchased them through the parts department

technically the shop used half a man hour to TRY to fix it.. it is not their fault that there is something preventing them from performing the work... when working on flat rate.. this is just the way the business works..

Now lets say the OP has a good relationship with the shop... they COULD wave the labor rate to keep the customer.. but.. this rarely happens unless its a big ticket customer

This is the way the world works.. if you have to take your vehicle to a certified professional because you could not fix a particular issue.. then he should be paid a fair rate for the job that he performed.. he started the work with good intentions to complete the repair.. but due to circumstances beyond his control with YOUR vehicle.. he could not.. So is it his fault? Should he not be able to make his wages?

I completely understand the OP's frustration... but in the auto repair business... this is how it is.. you have to see it from their side as well..

 

Who purchased the fobs and went to dealer for service.. Whos vehicle wont let them be programed to work. Who pays for diagnostic time . YOU plain and simple.

 

its not the shops failure.. its the vehicles failure that prevented them from performing the work.. they tried!

If you asked me to replace your brake pads... and I started pulling off your tires and calipers.. and found out that your caliper was seized and that is what burned up your brake pads.. and informed you that the caliper was seized.. and it would cost a little extra to replace the caliper... but you didnt have the extra money... so i put it all back together for you because you couldn't afford the proper repair.. I would hand you back your parts.. and tell you that you owe me a half hour of labor only.. is that not fair?

You didnt ask me to diagnose WHY your brakes failed.. you just asked me to replace the pads and handed me the pads...

Its not MY FAULT that i couldnt finish the job.. its your fault for not being able to afford the FULL repair..

I should still be paid for the labor that I DID DO!