Originally Posted by thatXJguy

So I called corporate this morning and apparently the corporate office heard about my issue. It's interesting how information circulates.

So they're going to cut me a check for the invoice amount, and I'm having the brake lines installed at another mechanic shop up the road for the same price that they invoiced me for this job.

He even offered me a deal on four new tires when I'm ready.

Originally Posted by 2000chersport

Then they will tell you that the r15 tires don't fit a 15" wheel

Originally Posted by salad

Hey, there you go! So WTF is the deal with the other shop?

Originally Posted by Basslicks

Congrats! My wife wants a WK



Look up spark plug charts and compare your plugs to them. Helps you pre-diagnose a condition before it becomes a problem.

*cough*old photo*cough*

Would that beeeeee MY transmission

All of this

Yup... this too.

Originally Posted by 2000chersport

Then they will tell you that the r15 tires don't fit a 15" wheel

Originally Posted by thatXJguy

So I attempted to have my braided stainless steel brake lines installed at McGee Auto Service & Tire today.

WORST SERVICE EVER.

After having walked into the local McGee Auto Service & Tire location and asking for a price to install a set of stainless steel extended brake lines from BDS suspension systems, I was quoted “$150 plus the price of brake fluid.” This sounded good to me and I made the appointment to come in and do the job.

On the day of the appointment, I cancelled so I could do a little more research on the lines, just to be sure that they were exactly what I wanted. While on the phone with the counter clerk, I asked if he would recommend these brake lines based on the quality, and he told me to do my own research, which was obviously of no help to me. I also asked if he would help me come up with some longer brake lines from his own sources, and he refused, saying it wasn’t something he could do.

Approximately a week later, I made the phone call to re-schedule another appointment to install the lines I originally wanted installed. I then came in to the store and the price suddenly jumped to $176 plus the price of brake fluid. That alone was price quote fraud. I figured I would let it slide due to the fact that it was just a minor $26-ish increase.

While waiting in the lobby for my project to be finished, a counter clerk approached me saying that the brake lines were incorrect for my vehicle. I knew this not to be true as not only have various other Jeep Cherokee XJ owners installed these exact or similar brake lines, which are manufactured by Crown and sold by BDS suspension systems, but I also took note of the part numbers and read the installation instructions, which confirm that they were indeed made for the Jeep Cherokee XJ.

I then called BDS suspension systems while waiting in the lobby, and confirmed over the phone that the part numbers were indeed correct and that the parts would fit my Jeep Cherokee XJ. Next, I handed my cell phone to the counter clerk so that he could speak to the BDS suspension systems associate. The counter clerk then took my iPhone into the back so that I could not hear what was being discussed and then came back in minutes later handing the phone to me. The BDS suspension systems associate then told me that the counter clerk didn’t know what he was talking about and was saying the parts would not fit for unknown reasons that the company had never heard of before. Keep in mind; my Jeep Cherokee’s axle and brakes have never been modified from OEM before.

Once off the phone, I walked up to the counter to find that McGee Auto Service & Tire was demanding I pay $126 for the services done today, although my Jeep rolled out of their lot in the exact same condition that it rolled in with the brand new brake lines sitting on the floor of my Jeep Cherokee XJ.

I tried to reason with the counter clerk saying I wanted the brake lines installed anyway because I knew them to work with my vehicle application and he refused saying that they were the incorrect part. Another counter clerk then joined in the conversation and they began beating me down as a tag team about labor costs and how it was my entire fault for bringing in the incorrect part. I then asked if they would reduce the price some, or honor a discount if I got “correct” brake lines for my Jeep, and they continued saying no and continued trying to end the conversation. The counter clerk’s next words were, “will you be paying with cash, check, or credit card today, sir?” And my mouth just dropped.

Moreover, the labor rate for the shop is only $94 per hour, and I was there for less than 56 minutes. They attempted to come up with some excuse about something “by the book” that somehow magically changed that hourly rate even though it was posted on the wall to alert customers of the hourly price.

Additionally, when the technician put all of my parts on the floor of my Jeep, he forgot to put back two of the copper washers with the rest of the installation hardware, which I needed to hunt for at various auto parts stores, which was an additional expense out of my pocket since many stores did not carry these very specific and proprietary copper washers.

This same technician pulled up to me in his personal car as I was leaving, his name was Frank, and he offered to install the brake lines outside of the shop, saying, “they just don’t want to fabricate anything up.” This was enough for me to know that they were knowingly just too lazy to do the job and thought I would pay them regardless of their decision to be lazy or actually do the job I needed.

Apart from being railed $126 for absolutely nothing today, I drove up the street to another shop, where I got a second opinion from another mechanic who I’ve heard from several sources to know a lot about Jeeps. He told me that these were indeed the correct brake lines and that the service I had received was surprising and fraudulent and seemed to match up with the reputation of the store.

After having wasted $126 for absolutely nothing today, I could have put that money towards the new mechanic, who I am currently scheduled to have the brake lines installed by for just $135. I would like a refund for the work that was not done to my Jeep so that the company that is actually willing to do the work can get paid on my behalf.

If the company will not comply, I will not hesitate to go a step higher and contact my credit card company.